TagPro Privacy Policy

TagPro ("we", "our", "us") respects your privacy and is committed to protecting personal and business information collected through our platform, website, and mobile applications.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights as a user.

We may collect the following types of information:

• 2.1 Account Information — Full name, email address, company name, phone number, country and business location, login credentials (stored securely and encrypted).
• 2.2 Service Provider / Station Data — Station name and details, streaming links (URLs), station contact information, monitoring preferences and system settings.
• 2.3 Campaign and Commercial Data — Campaign names and schedules, uploaded commercial audio files, audio fingerprints and matching metadata, detection results and verification logs.
• 2.4 Technical and Usage Data — IP address, browser type and device information, login activity, system usage activity and page interactions, app crash reports and performance analytics.
• 2.5 Payment and Billing Data — TagPro does not store full credit card information. Payments are processed via third-party payment gateways. We may store billing references, invoices, transaction IDs, and subscription status.

We use collected information to:

• Create and manage your account
• Provide monitoring and verification services
• Generate reports and analytics
• Send alerts (stream offline, silence detection, missing ads, campaign reports)
• Provide customer support through ticketing
• Improve platform performance and security
• Prevent fraud and unauthorized access
• Comply with legal obligations

TagPro sends automated emails and push notifications based on monitoring activity. Users are responsible for ensuring TagPro email alerts remain in inbox and are not filtered as spam or junk.

TagPro does not sell or rent user data. We do not share user data with any third party except in the following cases:

• User authorization and consent
• Technical support requested by the user
• Legal compliance (court orders, government requests)

We apply strict security measures including:

• Encrypted data storage where applicable
• Secure authentication systems
• Access control and internal role-based permissions
• Secure backups and redundancy
• Monitoring against unauthorized access

While we apply best security practices, no system can guarantee 100% security.

TagPro monitors audio streams strictly for verification and reporting purposes. TagPro is not a streaming entertainment platform and does not publish or distribute monitored content.

TagPro retains user data only as long as required for service delivery, reporting, and legal compliance. Users may request deletion of their account data, except where retention is required by law or for billing/accounting obligations.

Users have the right to:

• Access their stored information
• Request corrections to account data
• Request deletion of their account and related data
• Request export of reports and campaign records

TagPro may use third-party services for payment processing, cloud hosting, email delivery, analytics and monitoring. These providers are required to maintain confidentiality and follow industry security standards.

TagPro may use cookies and similar technologies to improve user experience, maintain session login, and analyze usage.

TagPro services are intended for businesses and professional users only. We do not knowingly collect personal data from children under 18.

We may update this Privacy Policy. Updated versions will be published on our website or platform. Continued usage means acceptance of updated policy.

If you have questions about this Privacy Policy, contact TagPro support through: {{support_portal_link}}