FAQ Hero

Frequently Asked Questions

Everything you need to know about TagPro monitoring and verification.

General

What is TagPro?

TagPro is an AI-powered broadcast monitoring and ad verification platform that listens to radio streams, detects commercials, and generates proof-of-airing reports.

Who can use TagPro?

TagPro is built for advertisers, media agencies, broadcasters, and brands that need independent verification of radio campaigns.

Technology & Detection

How does TagPro detect commercials?

TagPro creates a unique audio fingerprint for each commercial and continuously compares live radio streams against those fingerprints to detect matches in real time.

Is TagPro accuracy 100%?

In ideal conditions, detection can reach very high accuracy. In practice, accuracy depends on stream quality, audio processing, and how well the original commercial audio matches what is broadcast.

What is silence detection?

Silence detection monitors streams for long gaps or technical silence and can trigger alerts when a station goes quiet for longer than a defined threshold.

Monitoring & Reports

Can I monitor multiple radio stations?

Yes. TagPro can monitor multiple stations in parallel so you can track campaigns across different markets and networks from one dashboard.

Can reports be generated automatically?

You can schedule recurring proof-of-airing reports or generate them on demand for specific campaigns, stations, or time ranges.

Can I download proof reports?

Yes. Reports can be exported in common formats so they can be shared with clients, finance teams, or internal stakeholders.

Can I listen to stations live?

For monitored stations, TagPro can provide playback snippets around detected spots to help you quickly review what actually aired.

Does TagPro archive audio?

Audio archives are kept for a defined retention window, allowing you to go back and review events, detections, and proof of play when needed.

Mobile & Integrations

Is there a mobile app?

A companion mobile experience lets you review detections, alerts, and key campaign metrics while on the move.

Does TagPro integrate with automation systems?

TagPro is designed to integrate with station automation, traffic, and billing systems through APIs and custom workflows, depending on your setup.

Billing & Support

How does billing work?

TagPro is offered as a subscription service, with plans typically based on the number of monitored stations, features, and detection volume.

Do you offer refunds?

Billing is usually non-refundable once service is active, but our team will always review edge cases where the platform could not be delivered as expected.

How can I contact support?

You can reach our support team through the TagPro ticketing system or by email. Response times depend on your plan and the urgency of the request.